Return & Exchange

At Khirki, we strive to ensure that our customers have a satisfying shopping experience. However, we understand that there may be instances where a return or exchange is necessary. Please read our policy carefully to understand your options and responsibilities:

General Policy

  • We do not accept returns or exchanges for opened or damaged products, as they cannot be reused or resold.
  • To report a damaged or defective product, please contact our customer care team within 24 hours of delivery, providing supporting images and videos to expedite resolution.
  • Return and exchange requests must be submitted within 14 days from the delivery date.

Eligibility

  • Returns or exchanges are only accepted for clothing purchases made through our website.
  • To be eligible, the product must be in its original condition, including packaging and accessories, with all tags intact.
  • The garment must be unworn, unwashed, and unused.

Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at info@khirki.co to explain the reason for the return or exchange.
  2. Pack the product securely in the original box, including the original invoice or receipt.
  3. Arrange for the product to be picked up by our courier service.
  4. Once we receive the product and verify its condition, we will process the return or exchange accordingly.

Important Notes

  • Khirki is not liable for damages occurring after delivery caused by negligence, improper use, or incorrect application.
  • All return and exchange requests are subject to investigation and evaluation by our team.
  • For any inquiries or complaints regarding refunds, returns, or exchanges, please contact us at info@khirki.co or call us at +91 86908 98889. Our team will be happy to assist you.

Thank you for choosing Khirki. Your satisfaction is our priority, and we are here to ensure a seamless resolution to any issues you may encounter with your purchase.